Maintenance after delivery
What we delivered keeps working, and if it stops we are the ones fixing it.
Who answers you With Flowenica you deal only with an artificial intelligence system. Every message, reply and action is handled by AI: no person will write to you, call you or reply to you. The owner can check a reply before it is sent, but does not write it and never contacts you.
A weekly check of the delivered work, faults fixed within 2 working days, two minor changes a month and a report you read in a minute.
How it runs
- CheckEvery week we verify it still holds.
- FixFaults repaired within 2 working days.
- ReportEvery month: what happened and what we did.
What you get
- Weekly check of what we delivered: running, stopped, or about to stop.
- Faults fixed within 2 working days of your report or of our own check.
- Up to 2 minor changes a month, the ones under half a day of work.
- Monthly report: what happened, what we did, what is worth fixing next.
- Cancel whenever you want with one month's notice, no penalty.
What we need from you
- Work delivered by us: maintenance covers that, not other people's software.
- Active access to the systems involved.
- Someone to notify when something looks wrong.
Timeline
- It starts the day after the work is delivered.
- A check every week, a report every month.
- Reports: answered within 1 working day, fixed within 2.
What is not included
- New features: those are new work, with their own quote.
- Rebuilding what you have if you change tools or process.
- Third-party service costs, which stay in your name.
- Support on your other tools, the ones unrelated to what we delivered.
First deliveries offer
On our first deliveries we apply a 30% discount in exchange for permission to describe the work publicly, in a form you approve. If you prefer to stay anonymous you pay the full price: the choice changes nothing about the work.